We hope you enjoy shopping at Crafty Cards. To make it more straightforward we have put together all of the facts you might need whilst shopping. If there is anything you need to know, do not hesitate to contact us in any of the ways mentioned below. Email is probably the best method as it allows us time to consider your query and get back to you with a considered reply.

 

CONTACT DETAILS

You can contact us in a number of ways

1. By email at enquiries@craftycardsuk.com

2.  By telephone on 02920 214438 Monday to Friday 10 a.m. to 5.30 p.m. and Saturday from 10 a.m. to 5 p.m. If we are busy leave a message on the answer machine and we will get back to you as soon as possible.

3.By mail at

Crafty Cards (Cardiff) Ltd

168 Whitchurch Road

Heath

Cardiff

CF14 3NA

                                       

Making a Purchase

Nothing could be easier than making a purchase from the Crafty Cards web site.

Orders can be placed online. Just select the products you require and follow the prompts to complete your order. We accept Visa, Master Card, Solo, Maestro, Electron and Delta Cards.

An email will be sent to you, once your order has been placed. Another email will be sent to you once your order has been dispatched.

Orders can also be made by post. Choose your products as if you were going to buy online. Print your selection and post this with your contact details(including your telephone number, this is important if we need to contact you about your order). Add your cheque with your name and address on the back, to us, at the above address. Cheques and Postal Orders are accepted and should be made payable to Crafty Cards(Cardiff)Ltd. The goods will be dispatched once the cheque has cleard through our account.

 

CREDIT CARD SECURITY

We use Sagepay(formerly Protx) to provide credit and debit card transactions. Sagepay provide very high levels of security to ensure that your details remain confidential. Crafty Cards do not hold any sensitive information on any of its databases. In the unlikely event of someone gaining access to our web site, no personal details could be obtained, as we do not hold any of this informaion. The only data we receive are the facts needed to dispatch your order. This includes the products you have ordered, plus your contact details so we can send out your goods, or contact you in the event there is a problem with your order.

 

POSTAGE COSTS

We currently only dispatch orders to the U.K. and the Republic of Ireland.

U.K. Mainland              £3.75

                                  Free for orders over £60

Northern Ireland         £8.95

Channel Islands           Free for orders over £80

Isle of Man

Scilly Isles

Scottish Highlands

Scottisg Islands   

Republic of Ireland     £8.95

                                Free for orders over £100

Destinations outside the U.K. mainland are subject to change, depending on the weight and size of the order. You will be emailed if we have to add any further postage fees to your order.

Delivery should be made within 7 days AFTER the goods have been dispatched. We will choose the shipping method according to the weight and destination. Parcels will be sent by Royal Mail or courier.

At the present time we do not offer an Express Delivery Service.

Some of our products, especially in the Wedding ranges are bought to order, and many of the products are cut to order. This applies particularly to inserts. Please make sure you order these at least 4 weeks in advance, to allow us time to get them to you.

DISPATCH TIME

Dispatch time is currently 1-2 working days. 

RETURNS

When you order from us online you have 7 days "cooling off period" for you to assess the products. If you decide that the product is not suitable you are entitled to return it. You must  return the products to us with the original packing materials and dispatched in a way that the goods will be returned to us in a saleable condition. This must be done within 14 days of you receiving your order. You will be refunded your purchase price minus our shipping costs. We will email you once this is done.

This guarentee does not apply to personalised or bespoke items unless the goods are faulty.

Please do not return ANY item without first contacting Crafty Cards.  You will be given a Returns Number.No goods will be accepted unless a Returns Number has been issued.

Crafty Cards can not accept any liability for any goods lost or damaged whilst being returned to us. We reccomend that any goods that are returned to us are dispatched by Recorded Delivery. This means you can make a claim against the Post Office in the event the goods are lost in the post.

 

INCORRECT OR FAULTY ORDERS

If your order is damaged, faulty or there are items missing, please email or telephone us immediately and we will arrange replacements. Please retain the goods and packaging as they may be required in any claim we may make against the postal firm. If we do require them we will cover all postage costs incurred.

Faults and omissions must be notified within 7 days of you receiving the goods. Please contact us before returning any package as you will require a Returns Number. No goods will be accepted for whatever reason without this number.

 

LATE DELIVERY

If your goods have not been received by at least 10  working days after you have been notified of their dispatch please check with your sorting office before contacting us. It is not unusual for your package to be there waiting for collection.If 10 working days have passed and you have contacted your local sorting office to no avail then please contact us by email and we will investigate. If your order is returned to us because it has not been collected, and you still want the order, we will have to charge an additional handling fee of £5to re-send the order out to you.

 

LOST PARCELS

If after all the above measures it becomes apparent that your parcel is lost in transit, you will need to contact us. We have proof of posting for all of our orders, so we can take measures to deal with the problem. With regards to the Royal Mail we can only claim after 15 working days have passed. The process can be lengthy, taking up to 64  days, so you will need to be patient with us. If your goods are lost we can either issue you with a full refund or re-send your original order. This can only take place after 85 full days from the original dispatch date has  passed. It is very unusual for this situation to arise and we are sorry for the delay caused if a package is lost, but we are in the hands of the Royal Mail, and have to abide by their processes. The situation is different if a courier is used. As their are a number of companies we use, we will keep you informed if in the unlikely event your goods are lost.

Stock Ranges available Online and in the Store.

Most products are available online as well as instore, but there are exceptions, especially in the Wedding Ranges. Many online Wedding Packages are made to order so they will not be readily available in store. Special Offers may also vary between the internet and the retail shop. If you have any queries about this please contact us and we will be able to help you.